Return policy
Customer satisfaction is our top priority. Our return rules are detailed below.
Introduction
Dear customer! ShajGhor is committed to excellent service. We want you to be happy with your purchase. If you need to return a product, this policy explains the correct process.
Return window
You must request a return within 24 hours of receiving the product. Please be mindful of the deadline.
How to return
Contact customer care promptly with a valid reason and follow our guidelines to return a product.
When we accept returns:
- Defective product: manufacturing faults in packaging or the product.
- Wrong product: a different item was sent than what you ordered.
- Damaged product: packaging torn or product damaged during delivery.
When we do not accept returns:
- Seal or packaging opened, or product used (for hygiene reasons).
- Original packaging damaged or missing.
- Return requested after the 24-hour window.
- Sale items or products purchased under special offers.
Refund process
After we receive and inspect the returned product, your payment will be refunded within 3 business days. Refunds are usually issued to the same payment method you used.
For more information
01710020030
